By using Ayogen, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Account information including full name, email address, phone number, and company or organization name.
- Event and ticketing data including event details, ticket information, QR codes, and attendee information uploaded by users.
- Attendee data uploaded by users, such as attendee names, email addresses, and phone numbers.
- Payment information processed through third-party payment providers. Ayogen does not store complete card or banking details on its servers.
- Technical information including IP address, browser type, device information, usage logs, cookies, and analytics data.
2. How We Use Information
- Generate QR tickets.
- Deliver tickets via email or WhatsApp.
- Provide customer support.
- Improve platform performance.
- Process payments.
- Prevent fraud, abuse, and spam.
- Send service-related notifications.
3. User Responsibility and Consent
Users are solely responsible for the attendee data uploaded to Ayogen.
- They have obtained proper consent from recipients before uploading contact information.
- They have permission to send tickets, notifications, and event communications via WhatsApp or email.
- Their usage complies with all applicable laws and platform policies.
Ayogen is not responsible for unauthorized data uploads or communications made by users.
4. Third-Party Services
Ayogen may use third-party providers including but not limited to payment gateways, cloud hosting providers, email delivery services, WhatsApp API providers, and analytics providers. These third parties may process data according to their own privacy policies.
5. Data Security
We implement reasonable technical and organizational measures to protect user data. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
- We may retain information as long as necessary to provide services.
- We may retain information for legal, accounting, or security purposes.
- We may retain information to prevent fraud or abuse.
Users may request deletion of their account data by contacting us.
7. Cookies
Ayogen may use cookies and similar technologies for login sessions, analytics, performance monitoring, and user preferences. Users may disable cookies through browser settings.
8. Prohibited Usage
- Spam communications.
- Fraudulent events.
- Illegal activities.
- Fake or misleading ticket distribution.
- Unauthorized messaging campaigns.
Violation may result in account suspension or termination.
9. Children's Privacy
Ayogen services are not intended for children under 18 years of age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform after updates constitutes acceptance of the revised policy.
11. Contact Us
For privacy-related concerns or deletion requests, contact Ayogen Support at support@ayogen.com.